GoZap Account Deletion Policy

Effective Date: 01.10.2026
Company: Gozap Technologies LLC
Website: GoZap power bank rental service

This Account Deletion Policy explains how users may request deletion of a GoZap account, what happens after a deletion request, and what information GoZap may need to retain for legal, tax, payment, safety, fraud prevention, dispute-resolution, and operational purposes.

This Policy is part of the GoZap Terms of Service and should be read together with the GoZap Privacy Policy, Rental & Deposit Policy, Refund Policy, and Safety Instructions.

1. Your Right to Request Account Deletion

You may request to delete your GoZap account at any time.

You can start an account deletion request through the GoZap app or by contacting GoZap Support.

GoZap will process account deletion requests in accordance with applicable law and this Policy.

2. How to Request Account Deletion

You may request account deletion by using the account deletion option in the GoZap app:

Settings > Account > Delete Account

If this option is not available or you need help, you may contact GoZap Support:

Email: gozapsupport@gmail.com
Phone: +1-848-459-51-59
Telegram: @GoZapSupport
Website: https://gozapapp.com/

GoZap may ask you to verify your identity before processing the request.

3. What Happens After You Request Deletion

After you submit an account deletion request, GoZap may:

  • verify your identity;
  • check whether you have any active rentals;
  • check whether any power bank has not been returned;
  • check whether you have unpaid charges;
  • check whether there are pending refunds, disputes, chargebacks, fraud reviews, safety issues, or support cases;
  • confirm the deletion request;
  • delete, deactivate, or anonymize account information where appropriate.

Account deletion may not be completed immediately if there are unresolved issues connected to your account.

4. Active Rentals and Unreturned Power Banks

GoZap may delay account deletion if you have an active rental or an unreturned power bank.

Your rental must be completed before account deletion can be finalized.

Your rental ends only after the power bank is returned to a GoZap station and the return is confirmed by the system.

If a power bank is not returned within 7 days, GoZap may apply the non-return purchase charge described in the Rental & Deposit Policy.

5. Unpaid Charges and Pending Payments

GoZap may delay or limit account deletion if there are unpaid amounts connected to your account, including:

  • rental fees;
  • taxes;
  • refundable deposit issues;
  • non-return charges;
  • loss or damage charges;
  • failed payments;
  • payment disputes;
  • chargebacks;
  • refunds under review.

You remain responsible for all amounts owed, even if you request account deletion.

6. Information That May Be Deleted or Deactivated

When your account deletion request is processed, GoZap may delete, deactivate, or anonymize information such as:

  • account profile information;
  • login credentials;
  • non-essential account preferences;
  • non-essential app settings;
  • certain support identifiers;
  • certain marketing preferences;
  • certain device associations.

The exact information deleted may depend on applicable law, technical systems, operational needs, and retention requirements.

7. Information GoZap May Retain

GoZap may retain certain information after account deletion where required or permitted by law or reasonably necessary for legitimate business purposes, including:

  • payment records;
  • rental history;
  • deposit and refund records;
  • tax and accounting records;
  • fraud prevention records;
  • chargeback and dispute records;
  • unresolved support records;
  • safety incident records;
  • legal compliance records;
  • records needed to enforce GoZap’s Terms and policies;
  • records needed to protect GoZap, users, venues, partners, or others.

Retained information will be handled in accordance with the GoZap Privacy Policy.

8. Payment Processor and Third-Party Records

Deleting your GoZap account does not automatically delete records maintained by third-party service providers, such as payment processors, banks, card networks, app stores, messaging providers, analytics providers, or other vendors.

Some third-party providers may retain information according to their own legal obligations, security requirements, fraud prevention rules, accounting requirements, and privacy policies.

9. Effect of Account Deletion

After your account is deleted or deactivated:

  • you may lose access to your account;
  • you may lose access to rental history in the app;
  • you may lose access to saved payment methods in the app;
  • you may need to create a new account to use GoZap again;
  • GoZap may prevent account reactivation where required for fraud prevention, security, unresolved disputes, or policy enforcement.

Account deletion does not cancel amounts already owed to GoZap.

Account deletion does not automatically cancel active disputes, chargebacks, legal claims, fraud reviews, tax records, accounting records, or safety investigations.

10. Marketing Communications

If you request account deletion, GoZap will take steps to stop sending marketing communications connected to your deleted account, subject to processing time and technical limitations.

You may still receive service-related communications where necessary for unresolved rentals, payments, refunds, disputes, safety issues, legal notices, or compliance reasons.

11. Timing

GoZap will process account deletion requests within a reasonable time and in accordance with applicable law.

Processing time may depend on:

  • identity verification;
  • active rentals;
  • unreturned power banks;
  • unpaid charges;
  • pending refunds;
  • payment disputes;
  • chargebacks;
  • fraud reviews;
  • safety reviews;
  • legal or tax retention requirements.

12. Recreating an Account

After your account is deleted, you may need to create a new account if you want to use GoZap again.

GoZap may refuse or restrict new account creation if we reasonably believe there is fraud, abuse, unpaid amounts, unresolved disputes, safety concerns, or prior violations of GoZap’s Terms or policies.

13. Changes to This Policy

GoZap may update this Account Deletion Policy from time to time.

The updated version will be posted in the GoZap app or on the GoZap website.

Updated terms apply after they are posted or otherwise made available, except where additional notice or consent is required by applicable law.

14. Contact

If you have questions about account deletion, contact GoZap Support:

Email: gozapsupport@gmail.com
Phone: +1-848-459-51-59
Telegram: @GoZapSupport
Website: https://gozapapp.com/

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