GoZap Safety Instructions

Effective Date: 01.10.2026
Company: Gozap Technologies LLC
Service: GoZap power bank rental service

These Safety Instructions explain how to use GoZap power banks safely. By using a GoZap power bank or station, you agree to follow these Safety Instructions, the GoZap Terms of Service, Rental & Deposit Policy, Refund Policy, and all instructions shown in the GoZap app or at a GoZap station.

1. Use the Power Bank Safely

GoZap power banks are designed to charge compatible mobile devices.

Use the power bank only for its intended purpose. Do not use a GoZap power bank for any unsafe, illegal, abusive, or unintended purpose.

Always handle the power bank carefully and keep it away from water, excessive heat, fire, physical damage, and unsafe conditions.

2. Do Not Use a Damaged or Unsafe Power Bank

Do not use a GoZap power bank if it appears:

cracked;
swollen;
leaking;
smoking;
unusually hot;
burned;
punctured;
crushed;
physically damaged;
wet or exposed to water;
otherwise unsafe.

If the power bank appears damaged or unsafe, stop using it immediately and contact GoZap Support.

3. If the Power Bank Overheats

Some warmth during normal charging may occur.

However, if the power bank becomes unusually hot:

stop using it immediately;
disconnect it from your phone or device if safe to do so;
place it in a safe, dry, open area away from your body, heat, water, and flammable materials;
do not put it in your pocket, bag, bed, under clothing, or near paper, fabric, or furniture;
contact GoZap Support immediately.

If there is smoke, fire, leaking, burning smell, or immediate danger, move away and contact emergency services.

4. Do Not Open, Modify, or Repair

Do not open, take apart, modify, puncture, crush, burn, repair, or tamper with any GoZap power bank or GoZap station.

Do not attempt to replace cables, internal parts, batteries, connectors, screens, locks, or any other components.

Only GoZap or its authorized service providers may inspect, repair, replace, or service GoZap equipment.

5. Keep Away From Water and Liquids

Keep the power bank dry.

Do not use or store the power bank:

For safety questions or to report an issue, contact GoZap Support:
Email: gozapsupport@gmail.com
‍Support: gozapsupport@gmail.com

If the power bank gets wet, stop using it immediately and contact GoZap Support.

6. Keep Away From Heat, Fire, and Sunlight

Do not expose the power bank to unsafe heat.

Do not place or leave the power bank:

in rain;
near sinks, pools, showers, or wet surfaces;
with wet hands;
after it has been dropped in water;
if liquid has spilled on it.

Do not burn or dispose of the power bank in fire.

7. Use Built-In Cables Carefully

GoZap power banks may include built-in charging cables.

Do not pull, twist, cut, bend aggressively, bite, force, or damage the cables.

Do not force a connector into your device. If a connector does not fit, do not use force.

GoZap is not responsible for damage caused by forcing cables, using the power bank improperly, or connecting it to an incompatible or damaged device.

8. Use With Compatible Devices Only

Use GoZap power banks only with compatible mobile devices and accessories.

Do not connect the power bank to unsafe, modified, damaged, wet, or incompatible devices.

Stop using the power bank if your device, cable, or connector becomes unusually hot, sparks, smells unusual, or appears damaged.

9. Do Not Give to Children

GoZap power banks are not toys.

Do not allow children to open, chew, throw, crush, puncture, wet, heat, or misuse a power bank.

Users are responsible for keeping the power bank safe while it is in their possession.

10. Safe Return

Return the power bank to an available GoZap station slot when you are done.

Do not leave the power bank:

near fire or open flames;
near heaters, ovens, stoves, or cooking equipment;
inside a hot car;
in direct sunlight for a long period;
near any source of excessive heat.

Your rental ends only after the power bank is returned to a GoZap station and confirmed by the system.

If the power bank appears unsafe, overheated, leaking, smoking, swollen, or severely damaged, do not place yourself or others in danger. Move away from immediate danger and contact GoZap Support or emergency services if needed.

outside a station;
on a table;
with venue staff;
at a front desk;
with security;
in a restroom;
on the ground;
near heat, water, or flammable materials.

Do not move, unplug, open, damage, block, cover, or tamper with a GoZap station.

Do not attempt to force open a station slot or remove a power bank manually.

If a station is damaged, offline, overheating, smoking, sparking, wet, blocked, or unsafe, do not use it. Contact GoZap Support immediately.

12. Report Safety Issues

Contact GoZap Support immediately if:

11. Station Safety

Please provide:

your account phone number or email;
rental ID, if available;
station location;
date and time of the issue;
photos or videos, if safe to take;
a short description of what happened.

13. Emergency Situations

If there is fire, smoke, leaking chemicals, personal injury, or immediate danger, move away from the power bank or station and contact emergency services.

Do not attempt to handle a burning, smoking, leaking, or severely overheated battery.

14. User Responsibility

While a GoZap power bank is in your possession, you are responsible for using it safely and following these Safety Instructions.

You may be responsible for loss, damage, misuse, tampering, unsafe use, or failure to follow these Safety Instructions, as described in GoZap’s Terms of Service, Rental & Deposit Policy, and Refund Policy.

15. Changes to These Safety Instructions

GoZap may update these Safety Instructions from time to time.

The updated version will be posted in the GoZap app or on the GoZap website. Updated instructions apply after they are posted or otherwise made available.

19. Contact

For safety questions or to report an issue, contact GoZap Support:

Email: gozapsupport@gmail.com
Phone: +1-848-459-51-59
Telegram: @GoZapSupport
Website: https://gozapapp.com/