GoZap Privacy Policy

Effective Date: 01.10.2026
Company: Gozap Technologies LLC
Website: https://gozapapp.com/
Support: gozapsupport@gmail.com

This Privacy Policy explains how Gozap Technologies LLC (“GoZap,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects information when you use the GoZap mobile application, website, self-service stations, power banks, payment features, support services, and related services.

By using GoZap, creating an account, starting a rental, visiting our website, contacting support, or using any GoZap service, you agree to this Privacy Policy.

If you do not agree with this Privacy Policy, do not use GoZap.

1. Information We Collect

GoZap may collect the following types of information.

1.1 Account Information

When you create or use a GoZap account, we may collect:

  • name;
  • phone number;
  • email address;
  • account login information;
  • account status;
  • profile information;
  • communication preferences.

1.2 Payment Information

GoZap uses third-party payment processors, including Stripe, to process payments.

We may collect or receive limited payment-related information, such as:

  • payment method type;
  • last four digits of a card;
  • billing status;
  • payment confirmations;
  • failed payment notices;
  • refund records;
  • transaction IDs;
  • chargeback or dispute information.

GoZap does not store your full card number.

Payment information is processed by our payment processor according to its own security standards, terms, and privacy practices.

1.3 Rental and Transaction Information

When you use GoZap, we may collect information about your rentals and transactions,

including:

  • rental start time;
  • rental end time;
  • station used to start a rental;
  • station used to return a power bank;
  • power bank ID;
  • station ID;
  • rental ID;
  • pricing;
  • deposit status;
  • refund status;
  • non-return charges;
  • loss or damage records;
  • support history related to a rental.

1.4 Station and Location Information

GoZap may collect station-related location information, including:

  • station location;
  • station availability;
  • station status;
  • return confirmation;
  • power bank availability;
  • service and maintenance data.

If you allow location access on your device, GoZap may collect your device location to help you

find nearby GoZap stations.

You can control device location permissions through your device settings. If you disable location

access, some map or nearby station features may not work properly.

1.5 Device and App Information

We may collect technical information about your device and use of the app, including:

  • device type;
  • operating system;
  • app version;
  • device identifiers;
  • IP address;
  • language settings;
  • crash logs;
  • diagnostic data;
  • app performance data;
  • usage activity;
  • session data;
  • error logs.

1.6 Communications and Support Information

If you contact GoZap Support, we may collect:

  • your name;
  • phone number;
  • email address;
  • support messages;
  • photos, videos, or screenshots you submit;
  • station location;
  • rental ID;
  • transaction details;
  • communication history;
  • issue resolution notes.

1.7 SMS, Push, and Email Information

If we send you SMS, push notifications, email, or other communications, we may collect:

  • delivery status;
  • message status;
  • opt-in status;
  • opt-out status;
  • support responses;
  • communication preferences.

Message and data rates may apply for SMS.

Where required, you may opt out of certain SMS messages by following instructions such as replying STOP. You may request help where applicable by replying HELP.

1.8 Website, Cookies, and Tracking Information

When you visit our website, we may collect information through cookies, pixels, analytics tools, or similar technologies, including:

  • browser type;
  • device type;
  • IP address;
  • pages visited;
  • referring pages;
  • session activity;
  • advertising or analytics identifiers;
  • cookie preferences.

Our website may include cookie settings or similar tools where required.

2. How We Use Information

GoZap may use information for the following purposes:

  • to create and manage user accounts;
  • to provide power bank rentals;
  • to process payments, deposits, refunds, and charges;
  • to confirm rental starts and returns;
  • to locate nearby GoZap stations;
  • to operate, maintain, and improve GoZap stations and power banks;
  • to provide customer support;
  • to send rental confirmations, payment notices, return reminders, safety alerts, and support messages;
  • to detect fraud, misuse, non-return, payment abuse, and security issues;
  • to investigate station, rental, billing, or safety issues;
  • to enforce GoZap’s Terms of Service, Rental & Deposit Policy, Refund Policy, and Safety Instructions;
  • to improve the app, website, products, services, and user experience;
  • to analyze usage, performance, and app reliability;
  • to comply with legal, tax, accounting, regulatory, and security obligations;
  • to protect the rights, property, safety, and security of GoZap, users, venues, partners, and others;
  • to send marketing communications where permitted by law and your preferences.

3. How We Share Information

GoZap may share information with the following categories of recipients.

3.1 Service Providers

We may share information with service providers that help us operate GoZap, including:

  • payment processors, such as Stripe;
  • cloud hosting providers, such as AWS;
  • SMS and messaging providers, such as Twilio;
  • push notification providers, such as OneSignal;
  • analytics and attribution providers, such as AppsFlyer;
  • customer support tools;
  • fraud prevention and security providers;
  • app performance and crash reporting tools;
  • legal, tax, accounting, and compliance advisors.

These service providers may access information only as needed to provide services to GoZap, subject to their own legal, security, and privacy obligations.

3.2 Partner Venues

GoZap stations may be located inside third-party venues.

We may share limited station or rental-related information with partner venues where necessary to operate the service, manage station performance, resolve station issues, calculate revenue share, or support the station located at that venue.

We do not intend to share full payment card information with partner venues.

3.3 Payment Disputes and Chargebacks

If you file a payment dispute or chargeback, GoZap may share relevant information with payment processors, banks, card networks, and dispute-resolution providers, including:

  • rental records;
  • return confirmation records;
  • payment records;
  • policy acceptance records;
  • account information;
  • station logs;
  • support communications;
  • screenshots, photos, or other evidence.

3.4 Legal and Safety Reasons

We may share information if we believe it is reasonably necessary to:

  • comply with law, legal process, or government requests;
  • enforce our Terms and policies;
  • investigate fraud, abuse, misuse, safety incidents, or security issues;
  • protect GoZap, users, venues, partners, service providers, or the public;
  • respond to emergencies or safety risks.

3.5 Business Transfers

If GoZap is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, user information may be transferred as part of that transaction, subject to applicable law.

4. Payments and Stripe

GoZap may use Stripe to process payments, deposits, refunds, non-return charges, and other payment-related transactions.

When you add a payment method or make a payment, your payment information may be provided directly to Stripe or another payment processor.

GoZap does not store your full payment card number.

Payment processing is subject to the terms, security standards, and privacy practices of the applicable payment processor.

5. SMS and Phone Communications

GoZap may send SMS messages related to:

  • account verification;
  • rental confirmations;
  • return reminders;
  • payment notices;
  • deposit notices;
  • safety alerts;
  • support communications;
  • service updates.

Message and data rates may apply.

Where applicable, you may opt out of certain SMS messages by replying STOP or following other instructions provided in the message.

You may request help where applicable by replying HELP.

Opting out of SMS may limit your ability to receive rental, payment, return, or safety alerts.

SMS Privacy and Data Sharing

We do not sell, rent, or share users' mobile phone numbers or SMS opt-in consent data with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers may be processed by authorized service providers solely to deliver account verification messages on behalf of GoZap.

6. Push Notifications

GoZap may send push notifications related to:

  • rental start;
  • rental status;
  • return confirmation;
  • payment issues;
  • deposit status;
  • safety alerts;
  • support messages;
  • service updates.

You can control push notification permissions through your device settings.

Disabling push notifications may affect your ability to receive timely rental, return, payment, or safety updates.

7. Location Information

GoZap may use location information to help you find nearby stations and use station-related services.

We may collect:

  • station location;
  • power bank pickup location;
  • power bank return location;
  • device location if you allow location access.

You can control device location access through your device settings.

If you disable device location access, you may still be able to use GoZap, but nearby station features may be limited.

8. Analytics, Attribution, and Advertising

GoZap may use analytics, attribution, or advertising tools to understand app performance, marketing effectiveness, user acquisition, service usage, and app reliability.

These tools may collect or process information such as device identifiers, usage activity, app events, install attribution, and technical data.

If GoZap uses advertising or cross-app tracking technologies that require consent, GoZap will request consent where required by applicable platform rules or law.

You may be able to limit ad tracking or tracking permissions through your device settings.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies for:

  • website functionality;
  • analytics;
  • security;
  • performance;
  • marketing;
  • remembering preferences.

Where required, GoZap may provide cookie settings or consent tools.

You may be able to control cookies through your browser settings or website cookie controls.

10. Data Retention

GoZap retains information for as long as reasonably necessary to:

  • provide the service;
  • maintain your account;
  • process rentals, payments, deposits, refunds, and disputes;
  • comply with legal, tax, accounting, and regulatory obligations;
  • prevent fraud and misuse;
  • resolve support issues;
  • enforce our Terms and policies;
  • improve service safety and reliability.

We may retain certain information after account deletion where required or permitted by law, including:

  • payment records;
  • rental history;
  • tax and accounting records;
  • fraud prevention records;
  • unresolved disputes;
  • chargebacks;
  • safety incident records;
  • support history;
  • legal compliance records.

11. Data Security

GoZap uses reasonable administrative, technical, and physical safeguards designed to protect user information.

However, no system, app, website, network, or method of transmission is completely secure.

You are responsible for protecting your account credentials and notifying GoZap if you believe your account has been accessed without authorization.

12. Your Choices and Rights

Depending on your location and applicable law, you may have rights to:

  • access certain personal information;
  • correct certain personal information;
  • delete certain personal information;
  • request a copy of certain personal information;
  • opt out of certain communications;
  • limit certain data uses;
  • withdraw certain permissions;
  • appeal certain privacy decisions where applicable.

To make a privacy request, contact GoZap Support at:

Email: gozapsupport@gmail.com
Website: [privacy request URL]

We may need to verify your identity before processing certain requests.

13. Account Deletion

You may request to delete your GoZap account through the app or by contacting GoZap Support.

Deleting your account may remove or deactivate your profile and personal information, subject to legal, tax, accounting, security, fraud prevention, payment, dispute-resolution, and operational retention requirements.

GoZap may retain certain information where required or permitted by law, including payment records, rental history, fraud prevention records, unresolved rentals, disputes, chargebacks, support history, and safety-related records.

More details are available in the GoZap Account Deletion Policy.

14. Children’s Privacy

GoZap is not intended for children under 13.

GoZap does not knowingly collect personal information from children under 13.

You must be at least 18 years old to create an account, add a payment method, or start a GoZap rental.

If we learn that we have collected personal information from a child under 13, we will take steps to delete it as required by law.

15. State Privacy Rights

Depending on your U.S. state of residence, you may have additional privacy rights under applicable state privacy laws.

These rights may include the right to access, correct, delete, or obtain a copy of certain personal information, and the right to opt out of certain data uses.

GoZap will respond to applicable privacy requests as required by law.

If GoZap engages in activities that qualify as “selling” or “sharing” personal information or targeted advertising under applicable law, GoZap will provide required notices and opt-out mechanisms.

16. International Users

GoZap is operated from the United States.

If you access GoZap from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate.

By using GoZap, you understand that your information may be transferred to and processed in the United States.

17. Third-Party Links and Services

The GoZap app or website may contain links to third-party websites, services, payment pages, app stores, or support tools.

GoZap is not responsible for the privacy practices of third parties.

You should review the privacy policies of any third-party services you use.

18. Changes to This Privacy Policy

GoZap may update this Privacy Policy from time to time.

The updated version will be posted in the GoZap app or on the GoZap website.

The “Effective Date” will show when this Privacy Policy was last updated.

Where required by law, we may provide additional notice or request consent for material changes.

19. Contact Us

If you have questions about this Privacy Policy or GoZap’s privacy practices, contact us:

Gozap Technologies LLC
Email: gozapsupport@gmail.com
‍Support: gozapsupport@gmail.com

Website: https://gozapapp.com/

Address: 480 Ocean Blvd, Golden Beach, FL 33160, United States

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