GoZap Terms of Service

Effective Date: 01.10.2026
Company: Gozap Technologies LLC
Service: GoZap power bank rental service
Website: https://gozapapp.com/
Support: gozapsupport@gmail.com

These Terms of Service (“Terms”) govern your access to and use of the GoZap mobile application, website, self-service power bank stations, power banks, payment features, support services, and related services provided by Gozap Technologies LLC (“GoZap,” “we,” “us,” or “our”).

By creating an account, using the GoZap app, scanning a GoZap station QR code, starting a rental, using a GoZap power bank, or accessing any GoZap service, you agree to these Terms.

If you do not agree to these Terms, do not use GoZap.

1. GoZap Service

GoZap provides portable power bank rentals through self-service GoZap stations.

Users may rent a GoZap power bank, use it to charge a compatible mobile device, and return it to any available GoZap station in the GoZap network.

GoZap power banks and stations remain the property of GoZap or its partners unless otherwise expressly stated in writing.

2. Eligibility

You must be at least 18 years old to create an account, start a rental, add a payment method, or use GoZap services.

By using GoZap, you represent that:

• you are at least 18 years old;
• you have legal authority to agree to these Terms;
• you are authorized to use the payment method you provide;
• your use of GoZap complies with all applicable laws and these Terms.
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GoZap may refuse service, suspend accounts, or cancel rentals if we believe a user is not eligible or has violated these Terms.

3. Account Registration

To use GoZap, you may need to create an account.

You agree to provide accurate, current, and complete information, including your phone number, email address, payment information, and any other required information.

You are responsible for maintaining the confidentiality and security of your account.

You are responsible for all activity that occurs under your account, including rentals, payments, returns, non-return charges, loss, damage, and support requests.

You must notify GoZap immediately if you believe your account has been accessed or used without authorization.

4. Payment Method

To start a rental, you must add and maintain a valid payment method.

GoZap may use third-party payment processors, including Stripe, to process payments and refunds.

By adding a payment method and starting a rental, you authorize GoZap and its payment processor to charge your payment method for:

• rental fees;
• applicable taxes;
• refundable deposits;
• non-return charges;
• loss or damage charges;
• unpaid amounts;
• any other charges disclosed before or during the rental.

GoZap does not store your full card number. Payment processing is handled by the applicable payment processor according to its own terms, security standards, and privacy practices.

5. Rental Pricing

Current GoZap rental pricing is:

• First hour: $2.50
• Rest of the first day: $2
• Each additional day: $4
• Refundable deposit: $5

Taxes and other applicable charges may apply.

Pricing may vary by location, promotion, or service update. Final applicable pricing will be shown before you start a rental.

GoZap may update pricing from time to time. Updated pricing applies only to rentals started after updated pricing is displayed.

6. Refundable Deposit

GoZap charges a $5 refundable deposit before or at the time your rental starts.

The deposit is an actual charge to your payment method. It is not only a temporary authorization hold.

After you return the power bank to a GoZap station and the return is successfully confirmed by the system, GoZap will issue a refund of the $5 deposit to your original payment method, unless the deposit is applied to unpaid rental fees, taxes, loss, damage, non-return charges, misuse, fraud prevention, or other amounts owed under GoZap’s policies.

Refund timing may depend on GoZap’s payment processor, your bank, and your card issuer.

7. Starting a Rental

You may start a rental by:

1. scanning the QR code on a GoZap station through the GoZap app; or
2. using the station screen, if available, to create an account, add a payment method, and start a rental.

A rental starts when the GoZap system confirms the rental and the station releases a power bank to you.

Before starting a rental, you may be required to agree to these Terms, the Rental & Deposit Policy, Refund Policy, Privacy Policy, Safety Instructions, and payment authorization terms.

8. Returning a Power Bank

You may return a GoZap power bank to any available GoZap station in the GoZap network.

Your rental does not end when you stop using the power bank.

Your rental ends only when:

1. the power bank is inserted into a GoZap station; and
2. the GoZap system confirms that the return was successful.

Leaving a power bank with restaurant, bar, hotel, mall, event, or venue staff does not end your rental.

Leaving a power bank outside a station, near a station, at a front desk, with security, on a table, or anywhere other than inside an available GoZap station slot does not end your rental.

You remain responsible for the power bank until the return is confirmed by the GoZap system.

9. Non-Return Charge

A GoZap power bank must be returned within 7 days after the rental starts.

If the power bank is not returned within 7 days, GoZap may treat the power bank as not returned.

If the power bank is not returned within 7 days, you authorize GoZap to charge your payment method a $30 non-return purchase charge.

This charge may apply in addition to rental fees, taxes, the deposit, unpaid amounts, loss or damage charges, and other amounts owed under GoZap’s policies.

Charging a non-return purchase charge does not limit GoZap’s rights in cases of fraud, intentional misuse, theft, tampering, repeated abuse, or other violations of these Terms.

10. Lost or Damaged Power Bank

You are responsible for returning the power bank in reasonable condition.

You may be responsible for loss, non-return, damage, misuse, tampering, or unsafe use of a GoZap power bank while it is in your possession.

You must not:

• open, modify, repair, or tamper with a power bank;
• expose it to water or unsafe heat;
• puncture, crush, burn, or intentionally damage it;
• use it for an unsafe, illegal, or unintended purpose;
• ignore GoZap’s Safety Instructions.

If a power bank is damaged, swollen, leaking, smoking, overheating, cracked, wet, or unsafe, stop using it immediately and contact GoZap Support.

11. Station Issues

If a GoZap station does not release a power bank after your rental is confirmed, do not force the station open.

If a GoZap station does not accept your return, do not leave the power bank outside the station or with venue staff.

You must contact GoZap Support and provide relevant details, including station location, date and time, rental ID if available, and screenshots or photos if available.

GoZap will review station issues under the Rental & Deposit Policy and Refund Policy.

12. Refunds

Refund requests are reviewed under the GoZap Refund Policy.

Refunds are not automatic and are not guaranteed.

GoZap may approve, deny, or partially approve a refund request based on the rental record, payment record, station logs, return confirmation, user account history, and the facts of the issue.

If you believe you were charged incorrectly, contact GoZap Support as soon as possible.

13. Safety Rules

You agree to follow all GoZap Safety Instructions.

You must not use a GoZap power bank or station in a way that is unsafe, unlawful, abusive, damaging, or inconsistent with its intended purpose.

You must stop using a power bank immediately if it appears damaged, swollen, leaking, smoking, overheating, cracked, wet, or unsafe.

In an emergency involving fire, smoke, leaking chemicals, personal injury, or immediate danger, move away and contact emergency services.

14. Prohibited Use

You must not:

• use GoZap for any illegal purpose;
• create false accounts;
• use stolen, unauthorized, or fraudulent payment methods;
• tamper with, damage, move, unplug, open, or modify any GoZap station;
• tamper with, open, modify, repair, or intentionally damage any GoZap power bank;
• attempt to bypass payment, station locks, QR codes, or app controls;
• reverse engineer, scrape, hack, disrupt, or interfere with the GoZap app, website, stations, or systems;
• submit false support claims or false refund requests;
• abuse promotions, refunds, payments, or chargebacks;
• use GoZap in a way that harms GoZap, other users, venues, partners, or third parties.

GoZap may suspend or terminate your account if we believe you violated these Terms.

15. Partner Venues

GoZap stations may be located inside third-party venues such as restaurants, bars, cafés, hotels, gyms, malls, event spaces, or other locations.

These venues are independent third parties and are not responsible for ending your rental, processing your return, providing refunds, or resolving GoZap account issues unless expressly stated by GoZap.

Venue staff are not authorized to accept returns on behalf of GoZap unless GoZap expressly states otherwise.

Your rental ends only when the power bank is returned to a GoZap station and confirmed by the system.

16. Communications

By creating an account or using GoZap, you agree that GoZap may send you service-related communications, including rental confirmations, return confirmations, payment notices, deposit notices, support messages, safety alerts, and account-related messages.

GoZap may communicate with you through the app, push notifications, SMS, email, phone, or other available contact methods.

Marketing communications, where used, will be handled according to applicable consent and opt-out requirements.

You may be able to opt out of certain non-essential communications, but you may still receive service-related messages necessary to operate your account or rentals.

17. SMS and Push Notifications

GoZap may send SMS messages related to your account, rentals, returns, payments, safety alerts, support, or service updates.

Message and data rates may apply.

You may opt out of SMS messages where applicable by following the instructions provided in the message, such as replying STOP. You may request help where applicable by replying HELP.

You may control push notifications through your device settings.

Disabling SMS or push notifications may affect your ability to receive timely rental, payment, return, or safety alerts.

18. Privacy

GoZap’s collection and use of personal information is described in the GoZap Privacy Policy.

By using GoZap, you acknowledge that GoZap may collect and use information such as account information, contact information, payment-related information, device information, rental activity, station interactions, approximate or precise location information where enabled, support communications, analytics data, and other information described in the Privacy Policy.

19. Third-Party Services

GoZap may use third-party service providers to operate the service, including payment processors, cloud hosting providers, messaging providers, analytics providers, app performance providers, customer support tools, and other vendors.

Your use of third-party services may be subject to their own terms and privacy policies.

GoZap is not responsible for third-party services except as required by applicable law.

20. App Stores

If you download the GoZap app from the Apple App Store, Google Play, or another app marketplace, your use of the app may also be subject to the rules, terms, and policies of that app marketplace.

The app marketplace provider is not responsible for GoZap rentals, payments, deposits, returns, refunds, support, or power bank issues.

21. Service Availability

GoZap may not always be available.

Stations may be unavailable, full, offline, under maintenance, damaged, moved, removed, or temporarily out of service.

GoZap does not guarantee that a power bank or return slot will always be available at a specific station or location.

GoZap may update, suspend, limit, or discontinue any part of the service at any time.

22. Account Suspension or Termination

GoZap may suspend, restrict, or terminate your account if we believe that you:

• violated these Terms or GoZap policies;
• failed to pay amounts owed;
• submitted false claims;
• misused the service;
• damaged, lost, or failed to return power banks;
• engaged in fraud, abuse, chargeback misuse, or suspicious activity;
• created safety, legal, financial, or operational risk for GoZap.

You remain responsible for amounts owed even if your account is suspended or terminated.

23. Account Deletion

You may request to delete your GoZap account through the app or by contacting GoZap Support.

Deleting your account may remove or deactivate your profile and personal information, subject to legal, tax, security, fraud prevention, payment, support, dispute-resolution, and operational retention requirements.

GoZap may retain certain information where required or permitted by law, including payment records, rental history, fraud prevention records, unresolved rentals, disputes, chargebacks, support history, and safety-related records.

Account deletion is explained in more detail in the GoZap Account Deletion Policy.

24. Intellectual Property

The GoZap app, website, name, logo, design, software, content, features, systems, and related materials are owned by GoZap or its licensors and are protected by intellectual property laws.

You may not copy, modify, distribute, sell, lease, reverse engineer, or use GoZap intellectual property without written permission from GoZap.

Using GoZap does not give you ownership of any GoZap intellectual property.

25. User Content and Support Submissions

If you submit photos, videos, screenshots, feedback, messages, support requests, reviews, or other content to GoZap, you grant GoZap the right to use that content to provide support, investigate issues, improve the service, prevent fraud, resolve disputes, enforce policies, and operate GoZap.

You represent that you have the right to submit the content and that it does not violate the rights of others.

26. Disclaimers

GoZap provides the service on an “as is” and “as available” basis.

To the maximum extent permitted by law, GoZap disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, availability, accuracy, non-infringement, and uninterrupted operation.

GoZap does not guarantee that:

• the app will always be available;
• every station will be operational;
• every station will have available power banks or return slots;
• every rental will be uninterrupted or error-free;
• every device will be compatible with GoZap power banks.

Some jurisdictions do not allow certain warranty disclaimers, so some of these disclaimers may not apply to you.

27. Limitation of Liability

To the maximum extent permitted by law, GoZap will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, lost business, loss of goodwill, device issues, service interruptions, or inability to use the service.

To the maximum extent permitted by law, GoZap’s total liability for any claim related to the service will not exceed the greater of:

1. the amount you paid to GoZap for the rental giving rise to the claim; or
2. $100.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

28. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless GoZap, its owners, managers, employees, contractors, service providers, partners, and affiliates from claims, losses, damages, liabilities, costs, and expenses arising from:

• your use or misuse of GoZap;
• your violation of these Terms or GoZap policies;
• your violation of law;
• your loss, damage, misuse, or non-return of a power bank;
• your tampering with or damage to GoZap equipment;
• your unsafe use of a power bank or station;
• your violation of another person’s rights.

29. Dispute Resolution

Please contact GoZap Support first if you have a billing, rental, account, or service issue.

Most issues can be resolved through support.

If a dispute cannot be resolved informally, the dispute resolution process may depend on applicable law, your location, and the nature of the claim.

GoZap may include additional dispute resolution terms, arbitration terms, class action waiver terms, or jurisdiction terms where permitted by applicable law.

Any final dispute resolution clause should be reviewed by a licensed attorney before launch.

30. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles, except where applicable law requires otherwise or provides non-waivable rights to users in another jurisdiction.

Because GoZap may operate in New York and other states, certain state or local consumer protection, privacy, tax, safety, or other laws may apply regardless of this governing law provision.

This section should be reviewed by a licensed attorney before launch.

31. Changes to These Terms

GoZap may update these Terms from time to time.

The updated version will be posted in the GoZap app or on the GoZap website.

Updated Terms apply after they are posted or otherwise made available, except where additional notice or consent is required by applicable law.

Your continued use of GoZap after updated Terms are posted means you accept the updated Terms.

32. Contact

If you have questions about these Terms or GoZap services, contact GoZap Support:

Email: gozapsupport@gmail.com
Phone: +1-848-459-51-59‍
Telegram: @GoZapSupport‍
Website: https://gozapapp.com/