Payment, Deposit & Authorization

1. Payment Method

To start a GoZap rental, you must add and maintain a valid payment method.

GoZap accepts card payments and other supported payment methods made available in the appor at a GoZap station.

By adding a payment method and starting a rental, you confirm that you are authorized to usethat payment method.

2. Rental Pricing

Current GoZap rental pricing is:

  • First hour: $2.50
  • Rest of the first day: $2
  • Each additional day: $4
  • Refundable deposit: $5

Taxes and other applicable charges may apply. The final pricing will be shown before you start a rental.

GoZap may update pricing from time to time. Updated pricing will apply only to rentals started after the updated pricing is displayed.

3. Refundable Deposit

A refundable deposit is charged before your rental starts.

The current deposit amount is $5.

This deposit is charged to your payment method together with, or before, the start of your rental. It is not only a temporary authorization hold.

After you return the power bank to a GoZap station and the return is confirmed by the system, GoZap will issue a refund of the $5 deposit to your original payment method, unless the deposit is applied to unpaid rental fees, loss, damage, non-return, or other amounts owed under GoZap’s policies.

Depending on your bank, card issuer, and payment processor, it may take additional time for the refunded deposit to appear on your account.

4. Payment Authorization

By starting a GoZap rental, you authorize GoZap and its payment processor to charge your payment method for:

  • rental fees;
  • applicable taxes;
  • the $5 refundable deposit;
  • non-return charges;
  • loss or damage charges;
  • any other charges disclosed to you before or during the rental.

Your authorization remains valid until all amounts related to your rental are paid in full.

5. When the Rental Ends

Your rental does not end when you stop using the power bank.

Your rental ends only when the power bank is returned to a GoZap station and the return is successfully confirmed by the system.

Leaving a power bank with venue staff, placing it near a station, or leaving it outside a station does not end your rental.

6. Deposit Refund After Return

Once your power bank return is successfully confirmed by the system, GoZap will issue a refund of the $5 deposit to the original payment method used for the rental.

The deposit may not be refunded, or may be applied to amounts owed, if:

  • the power bank is not returned;
  • the return is not confirmed by the system;
  • the power bank is lost;
  • the power bank is damaged;
  • there are unpaid rental fees, taxes, or other charges;
  • there is suspected misuse, fraud, or violation of GoZap’s policies.

7. Non-Return Charge

If the power bank is not returned within 7 days, GoZap may treat the power bank as not returned.

If the power bank is not returned within 7 days, you authorize GoZap to charge your payment method a $30 non-return purchase charge.

This charge may apply in addition to rental fees, taxes, the deposit, or any other amounts owed.

8. Lost or Damaged Power Bank

You are responsible for returning the power bank in reasonable condition.

If the power bank is lost, intentionally damaged, misused, opened, modified, exposed to water, exposed to unsafe heat, or otherwise returned in a damaged condition, GoZap may charge your payment method for applicable loss or damage charges.

If the power bank appears damaged, swollen, leaking, smoking, overheating, or unsafe, stop using it immediately and contact GoZap Support.

9. Failed Payments

If your payment method is declined, expired, invalid, or otherwise cannot be charged, GoZap may ask you to update your payment method.

You remain responsible for any unpaid rental fees, deposits, taxes, non-return charges, loss charges, damage charges, or other amounts owed.

GoZap may suspend or restrict your account until outstanding amounts are paid.

10. Refunds and Billing Issues

If you believe you were charged incorrectly, contact GoZap Support as soon as possible.

Please include your account phone number or email, rental ID if available, station location, date and time of the issue, charge amount, and any relevant screenshots or photos.

Refunds are reviewed under GoZap’s Refund Policy and are not guaranteed.

11. Receipts

GoZap may provide receipts, confirmations, or transaction records through the app, by email, SMS, or another available method.

You are responsible for reviewing your charges and contacting GoZap Support promptly if you believe there is an error.

12. Payment Processor

GoZap may use third-party payment processors, including Stripe, to process payments and refunds.

GoZap does not store your full card number. Payment processing is handled by the applicable payment processor according to its own terms, security standards, and privacy practices.

13. Checkout Consent Text

Before starting a rental, the user should see and confirm the following:

I agree to GoZap’s Terms of Service, Rental & Deposit Policy, Refund Policy, and Privacy Policy. I authorize GoZap to charge my payment method for rental fees, applicable taxes, the $5 refundable deposit, and any applicable non-return, loss, or damage charges. I understand that the $5 deposit is charged before the rental starts and will be refunded to my original payment method after the power bank is returned to a GoZap station and confirmed by the system, unless it is applied to amounts owed under GoZap’s policies. I understand that my rental ends only after the return is confirmed by the system. If the power bank is not returned within 7 days, GoZap may charge a $30 non-return purchase charge.

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